Customer service officer will report to Customer service Manager.

You will be responsible for:

• Working with all related departments in order to get information and response to customer daily.

• Managing customer’s orders efficiently.

• Supporting team achieve promised target.

• Responsible for working with other departments to server customer’s requirements

• Responsible for the processing of Purchase Orders & replacement requests from clients and keep customer updated by sending weekly report & updating customer’s system.

• Work with Costing team & PD tea, to prepare quotation for sale team review before sending to customer for approval

• Upload drawing into customer’s system for approval before proceeding sample

• Updating data in MRP & RSC system:

- SO (Sale Order)

- Pricing

- Confirm Shipment

- Customer’s SKU list & company profile

• Making Reports

- MSS Report

- Ship Accuracy Report

- Order book

• Other tasks assigned by leader & Sale team

• Fluency in English (both spoken & written)

• Excellent at M. Office : Excel, Outlook, Power Point

• Experience in Furniture business, customer service is preferable.

• Hard working, quick, willing to learn and high responsibility.

• Careful, strong attention to detail.

• Good at communication skills, problem solving skills.

KEY PERFORMANCE INDICATORS

· Response to customers within 24 hours

· On-time delivery

· Accurate & on-time reports.